Microsoft is incorporating the capabilities of MR for the departments of sales and customer service. These have features which are beyond HoloLens headset and into mobile devices.
Microsoft announced that MR software will be available for smartphones, reaching beyond the abilities of Microsoft’s HoloLens, its AR headset. The company also declared that the launch of iOS’s Dynamics 356 Product Visualise will assist companies within the industries with complicated products like, healthcare, manufacturing and automotive visualise things for its buyers with the help of MR software incorporated in iPhones. However, Dynamics 365 Remote Assist is meant for Android devices.
Customer service providers are adding software of AR and MR to products, providing users with more methods to communicate with buyers. According to Paul Miller, a Forrester analyst, these tools are highly recognised as they help in getting the job done. It is not only useful for supply chain or a sales individual but also for customer support and manufacturing.
Mixed reality’s growing popularity
VR, MR and AR software vary. AR software is used to add digital facts and figures to real images, which is done by overlaying the items digitally. Whereas, VR conceals the physical world in an immersive experience that occurs digitally. In the case of MR software, it allows users to communicate with actual world items and digital items, which is actually a walk beyond the capabilities of AR. As per Forrester, AR and MR software are attracting more and more customers and interest.
Miller’s survey for Forrester revealed that forty-three per cent of American business users are keen to study or learn about the VR system. Almost thirty-nine per cent are curious in virtual reality for particular training. Though the level of interest is high, there a few individuals who are actually using this technology. Only seven per cent of people worldwide have responded that they use AR or VR incorporated smartphones.
Miller said that if your company has a thousand of field service engineers, you may not willing to recompense thousand HoloLens. You can purchase twenty HoloLens and see what value you will be getting whilst others use their phone for similar capabilities.
MR is a bit more than Microsoft
MR software can assist people in different ways. There is one tactic which involves allowing a field service agent to display the work of the MR tools. Apart from this, there is another approach which involves a consumer-facing technique. In this, the problems are solved using MR capabilities using customer service individuals. According to Miller, it is interesting how cloud-based services are associated with frontline employees.
Microsoft is developing MR features which were revealed in October last year. This company is not the only seller who is embedding its products with MR software and VR or AR abilities. This year in February, in Boston at a CX event, Genesys has displayed its products which comprises AR abilities later in 2019. Other sellers like OverIT are also offering video assistant devices in their field service.
