TeamViewer, a leader in secure remote connectivity solutions, make known that its AR-based TeamViewer Pilot has been updated to make use of the LiDAR Scanner in the Apple iPad Pro.
TeamViewer Pilot allows experts to guide users remotely, via 3D space mapping, live camera-sharing and 3D AR pointers and objects. Enterprises using this app get faster problem resolution, much higher first call resolution, minimized travel costs and reduced downtime.
The director of product management for TeamViewer Pilot, Andreas Haizmann, said that sending a technician or an expert to the field to solve issues is a challenge that most companies face. With the new iPad Pro and TeamViewer Pilot, your technician can be virtually from anywhere. Items and objects can be highlighted more accurately, preventing miscommunication and error. By offering a comprehension of the physical environment, the LiDAR Scanner in the iPad Pro enables TeamViewer Pilot to detect, as well as, occlude annotations behind objects. This paves the way for a much deeper understanding of the situation for the person in the field and the remote expert, and thus, productivity and first-time fix rates improve greatly.
Through the camera of the iPad Pro, along with detailed information from the LiDAR Scanner integrated into the Augmented Reality sessions, experts in centralized support enterprises using a mobile device or computer can be transported virtually to the field and see in real-time what the field workers are seeing. Realistic AR annotations can be made with free-hand drawing, guiding arrows, sequence guiding and so on.
Pilot’s technology allows organizations to develop a ‘shared central intelligence’ framework decreasing work disruptions mainly caused by the lack of a skilled workforce. This will even help in knowledge transfer and the creation of visual help documentation from generations that are retiring. Ever-changing technologies and market demands are driving the need for process optimization and reinvention which Pilot enables and accelerates.
Thanks to real-time support, an expert can complete tasks faster, whether tethered atop a wind turbine or on a remote electricity utility pole, reducing machine downtime and enhancing incident response time. When a problem is difficult to explain or when audio instructions are interrupted, visual guidance becomes extremely valuable. With Pilot, technicians can be available from across the world to educate and guide field employees when problems arise. With the help of smart glasses, new iPad Pro, wearable headsets or using a simple smartphone, experts can easily connect and even collaborate with field employees anywhere in the world within seconds.
The connectivity platform of TeamViewer allows users and customers to unlock important economic value as it helps them create new business models, boost the efficiency of processes, replace or reduce on-site presence and also manual intervention, boost service and product quality, and promote collaboration and connectivity.
When it comes to providing remote connectivity solutions, TeamViewer is a leader. TeamViewer allows users to connect anywhere and anytime. By innovating with state-of-the-art Augmented Reality and IoT implementations, the company helps businesses tap into their full potential.
