TeamViewer collaborates with AR headset maker Almer for industrial remote assistance
Almer, a manufacturer of AR headsets, and TeamViewer are collaborating on industrial remote support.
Recently, the startup Almer Technologies AG, which creates AR headgear for industrial and remote employees, and the remote help provider TeamViewer AG announced an official collaboration.
TeamViewer is an application that helps field employees by enabling remote support employees to see what experts are doing via cameras. Professionals and workers present at the site can then simply converse over a live video call, having their field of vision enhanced with 3D visual indicators, chatting, and other features.
On-site technicians can collaborate using smartphones and TeamViewer’s solution; both the employee and the off-site specialist can see each other through the screen of their smartphone. Yet, there are drawbacks to using cellphones or tablets at work. First, it occupies workers’ hands and obstructs their field of vision, which makes working harder.
According to Mei Dent, TeamViewer’s chief product and technology officer, about 80% of the worldwide staff works at the business’s frontline rather than at an office, and the majority of them presently gain little or nothing from the digital revolution. By connecting this sizable portion of the worldwide workforce to their businesses’ IT infrastructure and improving frontline work with technology, there is enormous opportunity for efficacy and output improvements.
With its head-mounted design, Almer’s Arc headset is perfect for workers who want to observe their line of vision, keep their hands unoccupied, and avoid obstructions. The AR headset maker also confirmed the release of Arc 2, a new gadget with a 25-megapixel lens, beamforming mics, and integrated speakers to let workers listen and interact with one another in noisy industrial settings. According to the firm, it might go for a maximum of eight hours.
Sebastian Beetschen, co-founder and CEO, described the headset as something like a jet fighter visor, positioned firmly ahead of one’s eyes, with a clear, transparent display. This lightweight, portable, and user-friendly AR headset is called the Almer Arc. The frontline worker uses the Almer Arc to communicate with a remote expert who is able to observe and listen to anything the worker encounters when an issue develops. To simulate a cooperative, face-to-face encounter, the expert pinpoints the problem, emphasises relevant items, and presents information in the worker’s field of vision.
The Arc’s lightweight visor style sets it apart from other AR gadgets on the market, such as Microsoft Inc.’s Hololens 2, which is significantly larger. The Arc headset is intended to work in tandem with eye protection and headgear, providing complete compatibility for industrial employees who work in hazardous areas.
According to Almer, it presently has 21 clients, including the biggest defence contractor in Switzerland, which utilises the technology to autonomously repair fighter aircraft in the United States.
