Oracle and TechSee collaborate to integrate Visual Engagement and Intelligence Capabilities from TechSee into the Field Service Platform of Oracle.
TechSee, an Oracle Partner Network representative, recently announced a technology collaboration with Oracle to bring the next stage of evolution of visual interaction and AI-powered service mechanisation to Oracle Field Service. Under the terms of this deal, TechSee will be providing AR technology advice on mobile devices via video streams.
The computer vision AI and AT of TechSee when integrated with Oracle Field Service (OFS), can automate various operations related to field services, including equipment identification, error code statuses, and work and site testability. It can also offer automated AR-guided fixes. Remote work completion can be checked by field service personnel and administrators using AI analysis of verification and accompanying live video.
By utilising many frequent service appointments, the integrated system will allow businesses to augment the experience of customers through immediate resolution, cut costs by decreasing truck deployments, along with enhancing the precision and efficiency of agents via the incorporation of visual context.
A ground-breaking field service solution from TechSee and Oracle boosts field performance via graphical communications, automation and guidance. Users of OFS now have access to both one and two-way video, AR advice, and multiple-device screen sharing, sans being required to get and install any new software or applications thanks to this collaboratively developed solution.
VP of Outbound Product Management at Oracle, Jeff Wartgow, stated that introducing intelligent visual guidance capabilities to Oracle Field Service is a major advancement for customers across asset-intensive sectors such as communications, manufacturing, and utilities. He said that the company’s team is thrilled to collaborate with TechSee to provide our customers with the resources they need to take care of their clients.
The collaboration between TechSee and Oracle addresses the expanding need for service workers as the sophistication of the facilities and equipment field service technicians’ job increases. With TechSee’s Visual Engagement solution, remote users may adopt an advanced viewing strategy to be better equipped for detecting and solving problems. Additionally, because both teams possess experience, implementing and maintaining these functionalities is uncomplicated.
TechSee’s GM and CRO, David Troll, shared his viewpoints about the partnership. He said that the company is excited to work with Oracle. He described the union as a logical relationship for utilising TechSee’s distant visual interaction solution due to Oracle’s detailed CRM strategy, field service and customer experience. He also emphasised the leadership position of Oracle in the domain of field service offerings. Troll expressed that the two companies will collaborate closely to enhance technician enablement, cut down drastically on operational expenses, boost the quality of customer experiences, and minimise emissions via virtual-based service offerings. Oracle Field Service can provide outstanding client and workforce experiences from everywhere by integrating TechSee’s augmented reality, vision AI and live video.
With the first visual engagement solution driven by AR and computer vision AI, TechSee revolutionises the customer experience sector. Oracle’s partner programme, Oracle PartnerNetwork (OPN), was created to help partners hasten the move to the cloud and improve client business outcomes.
